We want orders to be handled fairly and consistently.
If an item arrives damaged, defective, incorrect, or materially different from the order, contact us through the store contact channel as soon as possible and include the order number and supporting photos when relevant.
Return and refund eligibility may depend on the product and fulfillment partner. Before sending anything back, contact us so we can confirm the correct return instructions and whether the item is eligible. Do not return products to a supplier or warehouse without authorization.
Approved refunds are issued to the original payment method after the return or claim is reviewed. Shipping charges, customs duties, and other non-refundable costs are handled according to the applicable order and carrier terms. Nothing in this policy limits rights that cannot legally be excluded in the customer's location.